Kexo Technical Support

Welcome to Kexo Support

Thank you for choosing Kexo. We are committed to providing you with the best possible experience. This support document is designed to help you resolve common issues, understand app features, and get the most out of your Kexo experience. Our dedicated support team is here to assist you with any questions or problems you may encounter while using our application.

Contact Information

Our support team is available to assist you with any technical issues, questions, or feedback. The fastest way to receive assistance is by contacting us directly:

Email: info@kexotech.com

We strive to respond to all support inquiries within 24-48 business hours. For urgent matters, please clearly indicate "URGENT" in the subject line of your email.

System Requirements

To ensure optimal performance of Kexo, please verify that your device meets the following minimum requirements:

iOS 14.0 or later for Apple devices
Android 8.0 (Oreo) or later for Android devices
Minimum 2GB RAM
At least 100MB of available storage space
Stable internet connection (Wi-Fi or mobile data)

For the best experience, we recommend keeping your device's operating system updated to the latest version.

Common Issues and Troubleshooting

1. App Crashes or Fails to Launch

If Kexo crashes or won't open, please try the following steps:

Close the app completely and restart it
Restart your device
Check for app updates in the App Store or Google Play Store
Ensure your device's operating system is up to date
If the issue persists, uninstall and reinstall the app

2. Login Issues

Having trouble logging into your Kexo account?

Verify that you're using the correct email address and password
Use the "Forgot Password" feature to reset your password
Check your internet connection
Clear the app's cache (Android) or restart the app (iOS)
Ensure you have verified your email address if you're a new user

3. In-App Purchase Problems

For issues related to in-app purchases:

Check your payment method for any issues
Verify that the purchase was completed successfully in your app store account
Restart the app to see if the purchase appears
Check your email for purchase confirmation and receipt
Contact us with your purchase receipt for further assistance

4. Performance Issues (Lag, Freezing)

If the app is running slowly or freezing:

Close other apps running in the background
Check your internet connection speed
Clear the app's cache (Android) or offload unused apps (iOS)
Ensure your device has sufficient storage space
Update to the latest version of Kexo

5. UGC Upload Issues

Problems with uploading User-Generated Content?

Check that your content complies with our UGC guidelines
Verify your internet connection is stable
Check file size limitations (maximum 25MB per upload)
Ensure your content is in a supported format (JPG, PNG, MP4, PDF)
Try reducing the file size or compressing your content

Frequently Asked Questions (FAQs)

How do I update Kexo to the latest version?

You can update Kexo through the App Store (iOS) or Google Play Store (Android). We recommend enabling automatic updates to ensure you always have the latest features and security improvements.

Can I use Kexo on multiple devices?

Yes, you can use Kexo on multiple devices by logging in with the same account credentials. Your data will sync across devices when connected to the internet.

How do I backup my Kexo data?

Kexo automatically backs up your data to our secure servers when you're logged in. You can also export certain data by going to Settings > Account > Export Data.

What should I do if I encounter inappropriate content?

You can report inappropriate content directly within the app using the "Report" function. Our moderation team reviews all reports and takes appropriate action in accordance with our community guidelines.

How can I cancel my subscription?

Subscriptions are managed through your App Store or Google Play account. To cancel, please follow the instructions provided by your respective app store.

Providing Effective Support Requests

When contacting our support team, please include the following information to help us resolve your issue more efficiently:

Your full name and registered email address
Device model and operating system version
Kexo app version (found in Settings > About)
A detailed description of the issue, including when it first occurred
Steps to reproduce the issue
Any error messages you received (screenshots are helpful)
What troubleshooting steps you've already attempted

App Updates and Maintenance

We regularly release updates to improve Kexo's functionality, security, and user experience. These updates may include new features, bug fixes, and performance enhancements. We recommend enabling automatic updates to ensure you receive these improvements promptly.

Occasionally, scheduled maintenance may be required. During these times, the app may be temporarily unavailable. We strive to perform maintenance during off-peak hours and will notify users in advance when possible.

Feedback and Feature Requests

We value your feedback and are constantly working to improve Kexo. If you have suggestions for new features or improvements, please send them to info@kexotech.com with "Feature Request" in the subject line. While we cannot respond to every suggestion individually, we review all feedback and consider it for future updates.

Final Notes

We are committed to providing you with a reliable and enjoyable experience with Kexo. Our technical support team is dedicated to resolving any issues you may encounter. Remember that the most common issues can often be resolved with simple troubleshooting steps, but we're here to help with more complex problems.

Thank you for being a Kexo user. We appreciate your support and patience as we continue to improve our application.